IT Helpdesk Support for Small Businesses in Kent
Your team needs IT support that works. Not a call centre, not a ticket that sits in a queue for days. ClearPath provides 1st and 2nd line IT support that's responsive, personal, and gets problems solved properly.
What's Included
- Remote troubleshooting for laptops, desktops and printers
- User onboarding and offboarding (setting up new starters, removing leavers)
- Password resets and account access issues
- Software installation and configuration
- Day-to-day IT problems: whatever's stopping your people from working
- Escalation and management of issues with third-party providers (internet, hardware, Microsoft)
- Structured, ITIL-based approach to incident handling: problems are logged, tracked and resolved, not just patched
Remote or Onsite?
Most support issues can be resolved remotely, which means faster resolution times and no waiting for an engineer to travel to you. For issues that genuinely need a physical presence, onsite visits are available across Kent, Medway and South East London.
One Point of Contact
Unlike larger IT support providers where you might speak to a different agent every time, ClearPath means dealing with one person throughout. I'll know your systems, understand your business and remember what we've dealt with before.
Unlike larger providers, you won't be passed between agents. I handle your issue from start to finish.
Response Times
- Critical issues (systems down, multiple users affected): I aim to respond within 1 hour.
- Standard requests (software problems, access issues, general queries): within 4 hours during business hours (Monday to Friday, 9am to 5:30pm).
For existing clients with urgent issues outside of business hours, emergency support is available. Call or message me directly.
How It Works
- You report an issue via phone, email or support portal
- I acknowledge and begin working on it within the agreed response time
- I keep you updated throughout, not just at the start and end
- The issue is resolved and documented, not just closed
- If it's a recurring issue, we look at root cause and long-term fix
Ready to get started?
Monthly support packages available from £500/month. Pay-as-you-go at £30–£40/hr remote.
Frequently Asked Questions
Related Services
- Microsoft 365 Support - user accounts, Exchange, Teams and licence management
- Cyber Security - security policies, staff training and Cyber Essentials guidance
- Pricing - monthly packages and pay-as-you-go rates